🚚 Free Shipping on All Orders 🇺🇸 Ships from Phoenix, AZ 📦 2-3 Business Days Delivery
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Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–2 business days and then delivered in 2–3 business days from our Phoenix, AZ warehouse. Most customers receive their order within 3–5 business days total from the time of purchase.
Is shipping really free?
Yes. Shipping is completely free on every order within the contiguous United States. There is no minimum order and no hidden handling fees — the price you see at checkout is the total you pay.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, contact support@nozgn.com within 30 days of delivery to receive an RMA number, then ship the unused item back in its original packaging. Once inspected, your refund is processed within 5–7 business days. See our Return Policy for full details.
Are these products genuine / authorized?
Yes. We source the same brand-name coffee machines sold by major retailers through our factory-direct supply chain. Every unit is inspected and tested in our Phoenix warehouse before shipping so it works right out of the box.
Do you ship internationally?
Not at this time. We currently ship only to addresses within the contiguous United States. We are unable to ship to Canada, Mexico, PO boxes, or APO/FPO addresses.
How do I track my order?
As soon as your order ships, we send a tracking number to the email address you used at checkout. You can click that link any time to see the latest status of your package.
What payment methods do you accept?
We accept PayPal as well as all major credit and debit cards, including Visa and Mastercard, processed securely at checkout.
Are the coffee machines compatible with K-Cups?
Our Keurig-compatible single-serve machines work with standard K-Cup pods and most universal pod brands. Drip and espresso machines use ground coffee — please check each product's specifications for exact compatibility before ordering.
Do you offer a warranty?
Every machine is covered by our 30-day money-back guarantee, and most units carry the manufacturer's standard warranty. If you experience any defect within the warranty period, contact us and we will arrange a replacement or refund.
How can I contact customer support?
Email us anytime at support@nozgn.com or call (352) 260-8780 Monday through Friday, 9AM–5PM MST. We respond to most messages within 24 hours. You can also visit our Contact page.