Return Policy

30-Day Money-Back Guarantee

We want you to love your new coffee machine. If you are not completely satisfied, you may return it within 30 days of delivery for a full refund of your purchase price. No long forms, no runaround.

Return Address

All approved returns should be shipped to:

nozgn Coffee Returns (RMA)
PHX3 Warehouse, 6835 West Buckeye Road
Phoenix, AZ 85043

Return Requirements

To be eligible for a return, your item must meet the following conditions:

• Requested within 30 days of the delivery date.
• In unused condition with no signs of use or damage.
• Returned in its original packaging, including all accessories, manuals, and included parts.
• Accompanied by the RMA (Return Merchandise Authorization) number we provide.

How the Refund Process Works

• 1. Contact support. Email us at support@nozgn.com with your order number and reason for return.
• 2. Get your RMA. We reply within 24 hours with a Return Merchandise Authorization number and shipping instructions.
• 3. Ship it back. Pack the item safely in its original box and send it to the address above.
• 4. Receive your refund. Once we receive and inspect the item, your refund is processed within 5–7 business days to your original payment method.

Who Pays for Return Shipping?

Unless the item arrived defective or damaged, the buyer is responsible for return shipping costs. We strongly recommend using a trackable service and keeping your receipt. If your item arrived defective or was shipped in error, contact us and we will cover the return shipping.

Exclusions

The following cannot be returned:

• Items returned more than 30 days after delivery.
• Items showing signs of use, stains, scale buildup, or water damage.
• Items without the original packaging, accessories, or RMA number.
• Items damaged due to misuse, neglect, or accidental drops.

Need Help?

If you received a damaged or incorrect item, contact us immediately and we will make it right — often the same day.

📧 support@nozgn.com
📞 (352) 260-8780